Insurance and Payment Information
Insurance & Billing
Insurance and Payment Information
Insurance coordination at HC Orthopaedic Surgery follows established administrative processes to help patients manage treatment and billing requirements more smoothly. Our team can assist with documentation and communication with insurers where required, helping to streamline verification and reduce repeated administrative requests.
As insurance coverage varies between policies and providers, approvals, claim processes and billing arrangements may differ for each patient. These matters are reviewed individually so that administrative requirements remain clear while medical care proceeds as planned.
Insurance coverage and billing arrangements may differ depending on the insurer and policy terms.
*Coverage applies to specific doctors. Please contact the clinic for details.
Before Your Visit
Preparing for Your Appointment
If you plan to use insurance coverage for your visit, it may be helpful to prepare the following:
- Insurance membership or identification card
- Referral letters, if required by your insurer
- Pre-authorisation or Letter of Guarantee (LOG), where applicable
- Personal identification for verification
Bringing these documents can help facilitate eligibility checks and administrative processing during your appointment.
Billing Information
Payment and Billing
Billing arrangements may vary depending on the treatment provided, the insurance policy and the insurer’s requirements. In some cases, patients may be required to make payment at the point of service and submit claims directly to their insurer for reimbursement.
For questions about insurance eligibility or billing arrangements, please contact the clinic prior to your visit.
Frequently Asked Questions (FAQs) About Insurance and Billing
Can I use my insurance for treatment at HC Orthopaedic Surgery?
Do I need a referral before visiting the clinic?
What documents should I bring for insurance verification?
What is a Letter of Guarantee (LOG)?
Will I need to pay first and claim reimbursement later?
Does insurance coverage apply to all doctors at the clinic?
Meet Our Specialist Team
Our team comprises Dr Henry Chan, Dr Nicholas Yeoh, Dr Toon Dong Hao, and Dr Tang Zhi Hao — experienced orthopaedic surgeons with subspecialty experience and a patient-centred approach to care.
Dr Henry Chan
Medical Director & Senior Consultant Orthopaedic Surgeon
MBBS (S’pore), MRCS (Edinburgh), MMed (Orthopaedic Surgery), FRCS (Edinburgh)
Dr Henry Chan is an experienced orthopaedic surgeon specialising in joint replacement and complex revision surgery. Trained at the renowned Helios Endo-Klinik in Germany under the MOH HMDP scholarship, he has performed over 1,000 joint replacements and specialises in computer-assisted and robotic joint replacement techniques for precise outcomes.
Dr Nicholas Yeoh
Senior Consultant Orthopaedic Surgeon
MBChB (Edinburgh), MRCS (Edinburgh), MMed (Orthopaedic Surgery), FRCS (Edinburgh)
Dr Nicholas Yeoh is an MOH-accredited orthopaedic specialist and Fellow of the Royal College of Surgeons of Edinburgh. Fellowship-trained in hip and knee reconstruction in Sydney under the MOH HMDP scholarship, he specialises in minimally invasive joint replacement, robotic surgery and advanced techniques that enhance recovery and surgical outcomes.
Dr Toon Dong Hao
Senior Consultant Orthopaedic Surgeon
MBChB (Leeds), MRCS (Edinburgh), MMed (Orthopaedic Surgery), FRCS (Edinburgh)
Dr Toon Dong Hao is a skilled orthopaedic surgeon and Fellow of the Royal College of Surgeons of Edinburgh. Fellowship-trained in Advanced Shoulder and Elbow Surgery in Sydney under the MOH HMDP scholarship, Dr Toon specialises in sports injuries, arthroscopic surgery and complex shoulder, elbow and knee procedures to restore function and mobility.
Dr Tang Zhi Hao
Senior Consultant Orthopaedic Surgeon
MBBS (S’pore), MRCS (Edinburgh), MMed (Orthopaedic Surgery), FRCS (Edinburgh)
Dr Tang Zhi Hao is a fellowship-trained orthopaedic surgeon specialising in foot and ankle conditions. He completed his Foot and Ankle Surgery fellowship at Severance Hospital, Yonsei University Health System in Seoul under Professor Jin Woo Lee. Prior to private practice, he served as Consultant and Deputy Head of Orthopaedics at Khoo Teck Puat Hospital.
